COMMON INQUIRIES

What type of wax do you use?

We use 100% soy wax for all our candles with untreated wood wicks
What makes your candles Non-Toxic?

We prioritize your health and the environment by offering candles crafted with the highest safety and eco-friendly standards. All of our candles are free from toxins, pollutants, petro-carbon soot, phthalates, carcinogens, mutagens, reproductive toxins, organ toxins, and acute toxins. This commitment ensures that our candles provide a pure, clean burn without compromising air quality or your well-being. Additionally, we offer specific scents that are EWG (Environmental Working Group) compliant, providing an extra layer of safety and transparency. For a full list of these EWG compliant scents, please click on the 'EWG Compliant' section under our candles category on the website. Experience the warmth and fragrance of natural living with Canary Swan Co, where eco-friendly, non-toxic living meets traditional scents.
Do you offer samples

We do sometimes carry samples; however, you will see when and what we have on our Instagram stories as they are normally a limited amount if there is something you would like to see definitely send us a Email.
Why do you use grass-fed beef tallow in your skincare products?

At Canary Swan Co, we're deeply committed to eco-friendly, non-toxic living and believe in using ingredients that are as natural and beneficial as possible. We choose grass-fed beef tallow for our skincare products because it closely matches our skin's natural oils. This makes it an incredibly effective moisturizer that helps to nourish and protect your skin. By incorporating grass-fed beef tallow, we ensure that our products not only provide traditional, comforting scents but also deliver the maximum benefit to your skin's health and well-being.
Are your skin care products suitable for kids?

We pride ourselves on offering eco-friendly, non-toxic skincare products made from natural ingredients. While all our skin care products are crafted to be gentle and nourishing, we specifically recommend our gentle baby skin care product line for those with sensitive skin. These products are formulated to be especially mild, making them ideal for delicate skin types that require extra care. Embracing the same traditional high-quality & natural ingredients as our other product lines, our gentle baby skin care range ensures a soothing and safe experience for everyone.
Where are you located?

Temecula, California
Where do you ship to?

We currently only ship to the USA
How long does it take to ship?

We usually get your order out the door the next day (Monday-Friday). During busier times like new product launches or restocks, it might take up to 3 business days to ship.
What if my product comes damaged?

Please email us a photo of the following ASAP: a photo of the damaged item up close a photo of the box, showing all packaging used to protect the item a photo of the shipping label on the box Please send your email to canaryswanco@gmail.com
Do you Accept returns or exchanges?

No we currently do not give refunds as we are such a small business, how ever we consider our customers CSC family and always want to make things right so if something is damaged (broken glass) please shoot us an email with photos at canaryswanco@gmail.com
Do you offer wholesale?

At this time we do not offer wholesale pricing